Soft Skills in Stressful Times

Did you know former LinkedIn CEO Jeff Weiner said that “Communication skills are the #1 skills gap” and that organizations would be smart to train their employees in interpersonal “soft” skills?

Want good news?  Sam Horn has been teaching what to say and not to say for 20 years to clients including Intel, Cisco, ASAE, Capital One and Four Seasons Resorts. Discover how to deal with complaints, help people find solutions vs. fault, use words that turn conflict into cooperation, and keep your cool … even when other people aren’t. These techniques can dramatically improve the quality of your customer service and employee relations.

For more information or to register for this event click here.

When: Aug. 19, 2020

Time: 12:00 PM

Where: Virtual event